I bought an ASUS netbook in Sep 2009 and also bought the SquareTrade (ST) warranty with accidental damage for 3 years. At just under one year, the battery went dead – netbook shows it is charged, but the netbook will not even turn on with battery. ASUS would do NOTHING and their battery is not even stocked by ASUS. So, I turned to my ST warranty. I submited a claim and SquareTrade rejected it.
It turns out – batteries and chargers are NOT covered by ST. So, my dead netbook will not be fixed under the SquareTrade warranty. That info is not on this webpage (4Oct2010). It is a little misleading to talk about all of the “good things” and leave out the “minor detail” that two most likely parts to fail (battery and charger) are NOT covered!
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I really like how easily they make it to file a claim. No hassles. When you call to file a claim, the first option on the machine is to file a claim or inquire about an existing claim. No need to listen to a long message before deciding which option to choose. This puts you immediately in touch with an actual person who handles the claim super quickly. Plus, when they receive the item from you, it doesn’t take very long (maybe a day) before they agree that it isn’t working. The check was sent out very quickly too. Gotta love this service.
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Before you buy, find & read the fine print not on this website,
I bought an ASUS netbook in Sep 2009 and also bought the SquareTrade (ST) warranty with accidental damage for 3 years. At just under one year, the battery went dead – netbook shows it is charged, but the netbook will not even turn on with battery. ASUS would do NOTHING and their battery is not even stocked by ASUS. So, I turned to my ST warranty. I submited a claim and SquareTrade rejected it.
It turns out – batteries and chargers are NOT covered by ST. So, my dead netbook will not be fixed under the SquareTrade warranty. That info is not on this webpage (4Oct2010). It is a little misleading to talk about all of the “good things” and leave out the “minor detail” that two most likely parts to fail (battery and charger) are NOT covered!
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|Outstanding,
I really like how easily they make it to file a claim. No hassles. When you call to file a claim, the first option on the machine is to file a claim or inquire about an existing claim. No need to listen to a long message before deciding which option to choose. This puts you immediately in touch with an actual person who handles the claim super quickly. Plus, when they receive the item from you, it doesn’t take very long (maybe a day) before they agree that it isn’t working. The check was sent out very quickly too. Gotta love this service.
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|