This review is from: Lenovo IdeaPad U400 09932JU 14-Inch Laptop (Graphite Grey) (Personal Computers)
I actually didn’t buy this product from Amazon but I REALLY wish I had. I owned this laptop for 6 days of light use before it died. The laptop simply wouldn’t turn on. I called Lenovo and they had me ship it to their warranty repair center and told me I should receive it in 7 business days. 4 weeks later I still don’t have a laptop! Lenovo customer service is absolutely horrendous. Apparently my laptop had been put on hold due to lack of parts. I asked for a refund or a new laptop to be shipped ASAP since going without a laptop as a student is life-ending, however Lenovo refused. I actually had to file a complaint with my credit card company to have the charge disputed because Lenovo left me no other choice.
Update: I finally received my laptop 4 weeks after initially shipping it to be repaired. I was appalled because I went to turn on my laptop and it still didn’t work! They didn’t even fix my laptop. The report said my mainboard was replaced and my laptop passed all tests. Obviously that was a lie since I was currently experiencing the exact same problem from 4 weeks ago. Customer Service said my only option was to send it back a second time for them to fix it. Needless to say I found that response unacceptable and demanded a refund. I’m now waiting 2-3 business days to hear if my refund request will be “accepted” or not.
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This review is from: Lenovo IdeaPad U400 09932JU 14-Inch Laptop (Graphite Grey) (Personal Computers)
I wish I read the rest of the reviews closely. Let me save you some time. Do not buy Lenovo. I’ve spent the past 10 years buying Lenovo laptops and something has drastically changed with product quality over the past 2-3 years. The laptop shipped with a faulty WIFI card. Lenovo makes it difficult to get support. Getting transferred back and forth between software and hardware departments is not how I want to spend my day. 3 hours deep on the phone, still no end in sight. I’ve learned my lesson. I can’t stress it enough. Lenovo is the worst customer service. I’m shipping this garbage laptop back. Between the runaround on the phone, faulty product, and unhelpful support, Lenovo has lost a customer for life.
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This review is from: Lenovo IdeaPad U400 09932JU 14-Inch Laptop (Graphite Grey) (Personal Computers)
This machine broke down on me within 3 months of using it. For the period where it did work I had connectivity issues, poor battery life, and “special features” that only hindered the machines performance. So now its been in Lenovo’s repair dock for 2 months with no estimate for when it will come back. Whats more, after they had the thing for a month they demanded 400 dollars to repair it. I can’t even describe how infuriating this whole process has been. I regret my purchase with all my heart and soul. Don’t buy this computer, and don’t buy a lenovo product.
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Authors bio is coming up shortly. 
Biggest Regret!!!,
I actually didn’t buy this product from Amazon but I REALLY wish I had. I owned this laptop for 6 days of light use before it died. The laptop simply wouldn’t turn on. I called Lenovo and they had me ship it to their warranty repair center and told me I should receive it in 7 business days. 4 weeks later I still don’t have a laptop! Lenovo customer service is absolutely horrendous. Apparently my laptop had been put on hold due to lack of parts. I asked for a refund or a new laptop to be shipped ASAP since going without a laptop as a student is life-ending, however Lenovo refused. I actually had to file a complaint with my credit card company to have the charge disputed because Lenovo left me no other choice.
Update:
I finally received my laptop 4 weeks after initially shipping it to be repaired. I was appalled because I went to turn on my laptop and it still didn’t work! They didn’t even fix my laptop. The report said my mainboard was replaced and my laptop passed all tests. Obviously that was a lie since I was currently experiencing the exact same problem from 4 weeks ago. Customer Service said my only option was to send it back a second time for them to fix it. Needless to say I found that response unacceptable and demanded a refund. I’m now waiting 2-3 business days to hear if my refund request will be “accepted” or not.
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|Do not buy Lenovo!!!!!!!! Is zero stars possible?,
I wish I read the rest of the reviews closely. Let me save you some time. Do not buy Lenovo. I’ve spent the past 10 years buying Lenovo laptops and something has drastically changed with product quality over the past 2-3 years.
The laptop shipped with a faulty WIFI card.
Lenovo makes it difficult to get support. Getting transferred back and forth between software and hardware departments is not how I want to spend my day. 3 hours deep on the phone, still no end in sight. I’ve learned my lesson. I can’t stress it enough. Lenovo is the worst customer service. I’m shipping this garbage laptop back. Between the runaround on the phone, faulty product, and unhelpful support, Lenovo has lost a customer for life.
Was this review helpful to you?
|DONT BUY A LENOVO PRODUCT,
This machine broke down on me within 3 months of using it. For the period where it did work I had connectivity issues, poor battery life, and “special features” that only hindered the machines performance. So now its been in Lenovo’s repair dock for 2 months with no estimate for when it will come back. Whats more, after they had the thing for a month they demanded 400 dollars to repair it. I can’t even describe how infuriating this whole process has been. I regret my purchase with all my heart and soul. Don’t buy this computer, and don’t buy a lenovo product.
Was this review helpful to you?
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